The logistics and freight forwarding industry in the United Arab Emirates continues to expand rapidly, creating exciting career opportunities for professionals with strong customer service and supply chain management skills. One such opportunity is currently available with TAD Logistics, a growing logistics company based in Dubai. The organization is looking to hire a Customer Service Representative to support its freight forwarding operations and maintain excellent relationships with customers.
This position is ideal for candidates who have previous experience in logistics customer service and want to build a long-term career in one of the UAE’s most dynamic industries. Located in the Jebel Ali Free Zone (JAFZA), the role offers exposure to international trade operations, shipping procedures, customs documentation, and supply chain coordination.
About the Company
TAD Logistics is a well-established logistics and freight forwarding company operating in the UAE. The company specializes in cargo transportation, customs clearance, freight management, warehousing solutions, and end-to-end supply chain services. Through its strategic location in JAFZA, TAD Logistics supports businesses across multiple industries by ensuring efficient movement of goods through air, sea, and land transportation networks.
The company focuses on delivering reliable logistics solutions while maintaining high standards of customer satisfaction. Employees benefit from a collaborative work environment, professional development opportunities, and exposure to international logistics operations.
Position Overview
The Customer Service Representative will serve as the primary point of contact between customers and the logistics team. The successful candidate will be responsible for handling shipment inquiries, tracking cargo movements, coordinating with internal departments, and ensuring customers receive timely updates regarding their shipments.
This role requires strong communication abilities, attention to detail, and a solid understanding of freight forwarding processes. Candidates should be comfortable managing multiple tasks while maintaining professionalism and accuracy.
Job Details
- Position: Customer Service Representative (Logistics)
- Company: TAD Logistics
- Location: JAFZA, Dubai, United Arab Emirates
- Employment Type: Full-Time
- Industry: Logistics, Freight Forwarding, Supply Chain Management
- Salary: AED 5,000 – AED 6,000 per month
- Experience Required: 1–2 years in logistics or freight forwarding customer service
- Education: Bachelor’s Degree, Diploma, or equivalent qualification preferred
- Joining Preference: Immediate joiners are highly preferred
Key Responsibilities
The selected candidate will play a crucial role in maintaining smooth communication between customers, freight partners, customs authorities, and internal operations teams. Daily responsibilities may include:
Customer Support and Communication
Handling customer inquiries through phone calls, emails, and online communication channels. The representative will provide shipment updates, answer questions, and ensure customers remain informed throughout the transportation process.
Shipment Tracking
Monitoring cargo movement from origin to destination and updating customers on delivery schedules, transit status, and any operational changes that may affect shipments.
Coordination with Internal Teams
Working closely with warehouse staff, customs clearance teams, transport coordinators, and freight partners to ensure shipments move efficiently and any issues are resolved quickly.
Documentation Management
Preparing and reviewing important shipping documents, including bills of lading, customs paperwork, certificates of origin, invoices, and freight-related records. Accuracy is critical to prevent delays and compliance issues.
Complaint Resolution
Addressing customer concerns and service-related issues professionally. The representative must investigate shipment delays or discrepancies and provide effective solutions while maintaining customer satisfaction.
Data Entry and System Updates
Updating logistics software, customer relationship management (CRM) platforms, and shipment tracking systems with accurate information to maintain operational transparency.
Required Skills and Qualifications
To succeed in this role, candidates should possess both technical knowledge and customer service expertise.
Logistics Knowledge
Applicants should have a good understanding of freight forwarding operations, shipping procedures, transportation methods, and international trade terminology. Familiarity with Incoterms 2020 is highly desirable.
Communication Skills
Strong verbal and written English communication skills are essential. The ability to draft professional emails, communicate effectively with international clients, and handle customer concerns confidently is highly valued.
Technical Competence
Candidates should be comfortable using Microsoft Excel, logistics management systems, CRM software, and shipping portals commonly used within the freight forwarding industry.
Organizational Ability
Managing multiple shipments, customer requests, and documentation requirements simultaneously requires excellent organizational and time management skills.
Problem-Solving Skills
The ability to identify operational challenges, investigate shipment issues, and coordinate solutions with relevant departments is an important aspect of the position.
Why Work at TAD Logistics?
Working with TAD Logistics offers more than just a competitive salary. Employees gain valuable industry experience and access to career growth opportunities within a fast-moving sector.
Competitive Compensation
The company offers a monthly salary package ranging from AED 5,000 to AED 6,000, depending on qualifications and experience.
Employee Benefits
Successful candidates can expect standard UAE employment benefits, including:
- Company-sponsored employment visa
- Medical insurance coverage
- Annual leave benefits
- Air ticket allowance as per company policy
- Compliance with UAE Labour Law regulations
Professional Development
Employees receive ongoing exposure to logistics operations, customs procedures, freight documentation, and customer service best practices. This environment helps professionals strengthen their industry knowledge and advance their careers.
Career Growth Opportunities
TAD Logistics encourages internal development and provides pathways for progression into supervisory and management roles. High-performing employees may advance into positions such as:
- Customer Service Team Leader
- Key Account Executive
- Freight Operations Coordinator
- Supply Chain Specialist
- Logistics Manager
Who Should Apply?
This opportunity is particularly suitable for professionals who:
- Have 1–2 years of experience in logistics customer service.
- Understand freight forwarding and shipping operations.
- Possess strong communication and customer relationship skills.
- Are seeking career growth in Dubai’s logistics sector.
- Can work efficiently in a fast-paced environment.
- Are available to join immediately or within a short notice period.
Final Thoughts
The Customer Service Representative position at TAD Logistics presents an excellent opportunity for logistics professionals looking to expand their careers in Dubai’s thriving supply chain industry. With a competitive salary, comprehensive employee benefits, professional training opportunities, and a clear path for career advancement, this role offers both stability and long-term growth potential.
Candidates with freight forwarding experience, strong customer service capabilities, and knowledge of shipping processes will find this position particularly rewarding. As global trade continues to grow, skilled logistics professionals remain in high demand, making this an attractive opportunity for ambitious individuals seeking success in the UAE logistics market.
