Published: June 5, 2026 | By Editorial Team – Crawlr.in
Target Keywords: Service Coordinator Dubai, Automotive workshop jobs, Mechanical service coordinator, Jebel Ali careers, Gorica Group
Introduction
In the fast-paced world of automotive and heavy vehicle maintenance, coordination is everything. A workshop can have the best technicians and the most advanced diagnostic equipment, but without someone to schedule jobs, allocate parts, and communicate with customers, chaos reigns. Gorica Group, a leader in the UAE’s industrial automotive and mechanical manufacturing sector, is currently looking for an exceptionally motivated, technically precise, and process-driven Service Coordinator to join their regional heavy industrial operations hub in Jebel Ali, Dubai.
This role is ideal for candidates with a Diploma in Mechanical or Automobile Engineering and 1–3 years of experience in service coordination, workshop operations, or technical customer service. If you are ready to manage repair scheduling, job card administration, and cross-functional coordination, this opportunity deserves your attention.
Why Service Coordination Matters in Heavy Automotive Workshops
Heavy vehicle workshops are not like standard car repair garages. They deal with complex machinery, specialized parts, and tight turnaround times. A single delay in scheduling can cascade into days of lost productivity. A service coordinator ensures that:
- Customer requests are logged and prioritized correctly
- Technicians have the job cards, parts, and information they need
- Repairs are completed on time and within budget
- Customers receive accurate updates on their vehicles
- Workshop resources are used efficiently
Without skilled service coordination, workshops lose money, customers lose patience, and technicians lose productivity.
About Gorica Group
Gorica Group has established itself as a high-growth leader in the United Arab Emirates’ advanced industrial automotive networks and premium mechanical manufacturing structures. The organization specializes in:
- Statutory industrial compliance
- Sophisticated engineering validation systems
- Modern mechanical servicing models
- Heavy-transport workshops, manufacturing complexes, and fleet operator portfolios
By joining Gorica Group, you become part of a company that values technical integrity, workflow maximization, and strategic workshop governance. The organization operates contemporary workshop management architectures and invests heavily in advanced diagnostic technologies.
Role Overview: Service Coordinator
The Service Coordinator position is not a passive administrative role. You will work at the industrial core of the automotive enterprise framework, managing repair scheduling pipelines, workshop workflows, and customer service tracking.
Your core responsibilities will include:
- Coordinating daily service and maintenance operations within the heavy workshop
- Managing incoming customer service requests and ensuring accurate job scheduling
- Communicating between technicians, supervisors, and corporate clients
- Monitoring mechanical job progress and providing updates to stakeholders
- Maintaining service logs, technical job cards, and digital documentation
- Supporting diagnostic troubleshooting and resolving service hurdles
- Coordinating spare parts, tools, and labor for ongoing repairs
- Handling customer inquiries professionally
- Implementing workflow efficiency improvements
- Enforcing compliance with engineering protocols and safety guidelines
Key Responsibilities in Detail
1. Workshop Operations Coordination
You will coordinate daily service and maintenance operations within the heavy workshop, ensuring an efficient workflow pipeline between multi-disciplinary departments. No department will work in isolation.
2. Customer Service Request Management
You will manage incoming customer service requests systematically, ensuring accurate job scheduling and timely execution of mechanical repairs. Every request will be logged and prioritized.
3. Stakeholder Communication
You will communicate with professional clarity and diplomacy between automotive technicians, workshop supervisors, and corporate clients to align technical parameters. Everyone will have the information they need.
4. Job Progress Monitoring
You will monitor ongoing mechanical job progress continuously, providing structured updates to internal project managers and external stakeholders. No job will fall through the cracks.
5. Documentation Maintenance
You will maintain highly updated, immaculate service logs, technical job cards, and digital operational documentation within company databases. Records will be audit-ready at all times.
6. Diagnostic Support
You will support diagnostics troubleshooting pipelines and assist engineering units in resolving unexpected service-related hurdles. Problems will be solved collaboratively.
7. Resource Coordination
You will ensure prompt, accurate coordination and allocation of technical spare parts, specialized machinery tools, and workshop labor metrics for ongoing overhauls. The right resources will be in the right place.
8. Customer Inquiry Handling
You will handle multi-channel corporate customer inquiries professionally, delivering precise data regarding maintenance timelines and service specifications. Customers will be informed and confident.
9. Workflow Efficiency
You will implement workflow efficiency enhancements to maximize baseline floor productivity, asset utilization loops, and workshop turnaround speeds. Continuous improvement will be your goal.
10. Compliance Enforcement
You will enforce absolute compliance with corporate engineering protocols, safety guidelines, municipal industrial laws, and strict company service standards. Rules will be followed consistently.
Eligibility Requirements
To be considered for this Service Coordinator role, candidates must meet the following criteria:
Educational Qualification
- Possession of an accredited Diploma in Mechanical Engineering or Automobile Engineering is strictly mandatory to establish technical competency.
Professional Experience
- 1 to 3 years of verified, practical experience operating inside a structured mechanical service coordination setup, automotive workshop environment, or technical client care unit.
Technical Knowledge
- Strong baseline understanding of:
- Mechanical sub-assemblies
- Automotive electronics
- Heavy transport engineering variables
- Technical diagnostics
Digital Literacy
- High proficiency utilizing modern CRM databases, enterprise asset tracking software, and standard IT office applications.
Language Skills
- Complete command over written and verbal communication tools in English.
- Possession of conversational Arabic language skills will be treated as an outstanding corporate asset.
Personal Attributes
- Demonstrated capacity to self-manage multiple workshop enquiries simultaneously within a fast-paced, industrial target-driven environment.
- Exceptional structural attention to detail.
- Strong administrative record-keeping traits.
- Robust technical follow-up habits.
Technical Knowledge
- Practical background in engineering calculations, diagnostic models, and workshop asset lifecycle management.
What Gorica Group Offers
Competitive Salary
- Monthly base salary: AED 5,000 – 6,000 (dependent upon verified technical history, engineering competency scores, and practical system evaluation testing).
Comprehensive Benefits
- Residency visa sponsorship
- Complete medical health insurance
- Annual travel allowance as per UAE Labour Law
Professional Growth
- Direct industrial automotive sector exposure within a flagship premium manufacturing enterprise managing high-value transport assets and heavy engineering pipelines.
- Structured ongoing operational leadership masterclasses in service workflows, workshop diagnostics, and digital pipeline tracking.
Career Advancement
Clear potential tracks for vertical career advancement into:
- Workshop Supervisor
- Service Manager
- Corporate Enterprise Regional Operations Management
Who Should Apply?
This role is perfect for you if:
- You hold a Diploma in Mechanical or Automobile Engineering.
- You have 1–3 years of experience in service coordination, workshop operations, or technical customer service.
- You understand mechanical sub-assemblies, automotive electronics, and technical diagnostics.
- You are proficient in CRM databases, asset tracking software, and MS Office.
- You have strong English communication skills (Arabic is a plus).
- You are detail-oriented and can manage multiple enquiries simultaneously.
- You want to grow into a Workshop Supervisor or Service Manager role.
Final Thoughts
Becoming a Service Coordinator at Gorica Group in Jebel Ali is more than just a job — it is an opportunity to be the central link between customers, technicians, and management in a busy heavy vehicle workshop. You will work alongside skilled engineers and mechanics, supported with competitive pay, excellent benefits, and clear pathways for professional advancement.
If you meet the engineering diploma, experience, and coordination requirements, don’t wait. This is your chance to elevate your automotive service career in Dubai.
✅ Apply Now