Position: Consumer Protection Officer (Financial Compliance & Regulatory Affairs)
Location: United Arab Emirates (Dubai / Abu Dhabi)
Employment Type: Full-Time
Industry: Financial Services / Exchange House / Compliance
Salary: AED 5,000 – 7,000 per month
📌 Introduction
With the growing importance of financial transparency and customer rights in the UAE, regulatory compliance has become a critical function within exchange houses and financial institutions. Consumer protection ensures that customers are treated fairly, transactions are transparent, and all operations comply with Central Bank regulations.
We are currently hiring a Consumer Protection Officer for a leading financial services organization in the UAE. This role is ideal for professionals who have experience in compliance, financial operations, or customer advocacy within regulated environments.
🏢 Company Overview
Ajex is a well-established financial services provider in the UAE, specializing in exchange services and customer-focused financial solutions. The organization operates with a strong commitment to compliance, transparency, and operational excellence.
With a structured and regulated working environment, Ajex emphasizes strict adherence to Central Bank of the UAE (CBUAE) guidelines, ensuring customer trust and financial integrity across all operations.
🎯 Role Objective
The primary objective of this role is to ensure full compliance with consumer protection regulations as defined by the Central Bank of the UAE. The Consumer Protection Officer will monitor internal processes, review customer interactions, and ensure all complaints and concerns are handled fairly and transparently.
This role requires strong analytical skills, attention to detail, and a deep understanding of financial compliance frameworks.
💼 Key Responsibilities
1. Regulatory Compliance Monitoring
Ensure all company operations comply with CBUAE consumer protection regulations and internal policies.
2. Customer Rights Protection
Monitor customer interactions and ensure fair treatment, transparency, and ethical handling of all financial services.
3. Complaint Handling & Resolution
Manage customer complaints and ensure timely, fair, and documented resolution in accordance with regulatory standards.
4. Documentation & Reporting
Maintain accurate compliance records, reports, and audit documentation with full data integrity.
5. Cross-Department Coordination
Work closely with HR and operational teams to implement compliance procedures across all departments.
6. Risk Monitoring
Identify potential compliance risks and report findings to management for corrective action.
7. Digital Compliance Tools
Use Microsoft Office and digital systems to analyze data, track complaints, and maintain regulatory reports.
🧠 Required Skills & Qualifications
- Bachelor’s degree or diploma in Finance, Banking, Business, or related field
- 1–3 years of experience in financial services or exchange houses
- Strong knowledge of compliance and regulatory frameworks
- Understanding of CBUAE Consumer Protection Standards
- Excellent documentation and reporting skills
- Strong analytical and problem-solving ability
- Arabic language proficiency (mandatory)
- UAE Nationals preferred for this role
🌟 Importance of This Role
The Consumer Protection Officer plays a vital role in maintaining trust between financial institutions and customers. Ensuring compliance with regulatory standards protects both the organization and its clients.
This role strengthens transparency, reduces risk, and ensures that all financial services operate within approved legal frameworks.
📈 Career Growth Opportunities
This position offers strong career progression in the compliance and financial regulation field. With experience, professionals can advance into roles such as:
- Compliance Officer
- Senior Risk Analyst
- Regulatory Affairs Manager
- Head of Compliance
Exposure to UAE financial regulations provides a strong foundation for long-term career development.
🚀 Work Environment
You will be part of a structured and regulated financial environment where accuracy, discipline, and compliance are essential. The role involves collaboration with multiple departments and regulatory oversight functions.
This is a detail-oriented position suited for professionals who value integrity and accountability.
🎯 Ideal Candidate Profile
The ideal candidate is detail-oriented, analytical, and well-versed in financial compliance practices. You should be confident in handling sensitive customer issues while maintaining professionalism and regulatory accuracy.
Strong communication skills and the ability to work under regulatory pressure are essential.
📌 Conclusion
The Consumer Protection Officer role at Ajex offers an excellent opportunity for professionals looking to build a career in financial compliance and regulatory affairs in the UAE. It provides exposure to Central Bank regulations and high-level financial governance.
If you have the required experience and Arabic language skills, this role can be a strong step forward in your compliance career.
🛡️ Apply Now