Location: Abu Dhabi, United Arab Emirates
Employment Type: Full-Time
Industry: Entertainment / Hospitality / Customer Service
Experience Required: Customer Service or Hospitality Background Preferred
Qualification: Diploma/Degree/Certificate in Hospitality Preferred
Salary Range: AED 2,600 – 3,500 per month
Easy Apply Available
About the Opportunity
Our client is a professional and performance-driven leader in Abu Dhabi’s entertainment landscape, operating within Dalma Mall. The company is dedicated to delivering high-quality guest solutions, exceptional service, and operational excellence in a lively, fast-paced environment.
Operating on a philosophy of service integrity, operational excellence, and strategic guest management, the organization believes that rigorous guest interaction and disciplined transaction handling are the cornerstones of hospitality stability and customer loyalty.
By joining their professional human resources and service team in Abu Dhabi, you will become part of an environment that values service mastery, technical innovation, and the strategic growth of diverse entertainment portfolios.
Available Positions (Multiple Roles)
We are seeking energetic, customer-oriented, and service-focused individuals for multiple roles at a well-established entertainment center in Dalma Mall, Abu Dhabi.
| Role | Primary Focus |
|---|---|
| Waiter | Guest table service and food/beverage assistance |
| Barista | Beverage preparation and coffee mastery |
| Receptionist | Front-office coordination and guest registration |
| Cashier | Financial transactions and POS handling |
Note: Arabic speakers are preferred for Receptionist / Cashier roles.
Position 1: Waiter / Barista
Key Responsibilities:
- Guest Service: Provide high-quality food and beverage assistance to guests, ensuring a memorable experience.
- Beverage Preparation (Barista): Prepare and serve a variety of hot and cold beverages including espresso-based drinks, teas, and specialty beverages.
- Table Service (Waiter): Take orders, serve food and beverages, and ensure guest satisfaction throughout their visit.
- Order Management: Maintain accuracy in order taking and communicate effectively with kitchen and bar staff.
- Cleanliness: Maintain a clean and organized work area, including dining tables, counters, and equipment.
- Guest Engagement: Interact with guests in a friendly, professional manner and address inquiries promptly.
Position 2: Receptionist / Cashier
Key Responsibilities:
- Front Desk Coordination: Welcome guests, manage registrations, and provide information about the entertainment center’s offerings.
- Cash Handling: Process guest transactions accurately using POS systems. Handle cash, cards, and other payment methods.
- Transaction Integrity: Ensure 100% data integrity in POS transactions, guest registration logs, and daily reconciliation.
- Ticketing: Sell entry tickets, game cards, or package deals to guests.
- Guest Inquiries: Answer questions about pricing, promotions, and center policies with a positive attitude.
- Arabic Language: Arabic speakers are preferred to serve the diverse guest base effectively.
Shared Responsibilities (All Roles)
- Service Excellence: Deliver exceptional guest service that meets management and service quality targets.
- Team Collaboration: Liaise with the human resources department, shift leads, and team members to maintain a professional work environment.
- Fast-Paced Environment: Manage customer interactions efficiently during peak hours while maintaining a positive attitude.
- Technology Utilization: Use digital information technology tools and POS systems to optimize transaction speed and operational reporting.
- Cleanliness & Safety: Maintain a clean, safe, and welcoming environment for all guests.
- Shift Flexibility: Be available for flexible shifts including weekends and public holidays.
Requirements
To be considered for these positions, candidates must meet the following criteria:
Essential Requirements:
- Educational Qualification: A Diploma, Degree, or professional Certificate in Hospitality, Customer Service, or a related field is preferred.
- Experience: Proven experience in customer service, hospitality, F&B, or retail roles within the UAE is preferred.
- UAE Experience: Familiarity with UAE customer service standards and guest expectations.
- POS Knowledge: Basic understanding of POS systems and transaction handling (for cashier/receptionist roles).
- Beverage Knowledge (Barista): Understanding of coffee preparation, espresso machines, and beverage recipes.
- Communication: Excellent English communication skills. Arabic is preferred for Receptionist/Cashier roles.
- Soft Skills: Positive attitude, flexibility for shift work, performance-oriented mindset, teamwork, and strong organizational skills.
What the Employer Offers
- Monthly Salary: AED 2,600 to 3,500, based on role, experience, and qualifications.
- Job Stability: A secure, influential role within a reputable Abu Dhabi hospitality and entertainment group.
- Meaningful Role: Direct involvement in managing essential guest protocols and high-impact service initiatives.
- Professional Growth: Significant opportunities for career advancement and expertise development in hospitality and guest coordination.
- Dynamic Environment: Work in a lively entertainment center at Dalma Mall.
Why Work in Entertainment Hospitality in Abu Dhabi?
Abu Dhabi’s entertainment and hospitality sector is growing rapidly. Here is why service professionals thrive in this market:
| Advantage | Description |
|---|---|
| Dynamic Work Environment | Every day brings new guests and new experiences |
| Career Entry Point | Great opportunity to start or grow in hospitality |
| Tax-Free Salary | Your income is completely free from income tax |
| Skill Development | Gain experience in F&B, barista skills, and POS operations |
| Team Atmosphere | Work with energetic, like-minded professionals |
Ideal Candidate Profile
These positions are well-suited for:
- Energetic, customer-focused individuals with hospitality or customer service backgrounds
- Aspiring baristas who want to master coffee preparation
- Receptionists or cashiers with POS experience (Arabic speakers preferred)
- Fresh graduates with hospitality certifications looking for entry-level roles
- Those who enjoy fast-paced, lively work environments
Key Skills for Success
| Skill | Why It Matters |
|---|---|
| Positive Attitude | Creates welcoming atmosphere for guests |
| Speed & Efficiency | Essential during peak hours |
| Attention to Detail | Ensures accurate orders and transactions |
| Teamwork | Smooth operations require collaboration |
| Arabic Language | Preferred for reception/cashier roles |
How to Apply
To apply for any of these positions at Dalma Mall Entertainment in Abu Dhabi, simply click the Easy Apply link below. Please attach your updated CV and specify which role you are applying for (Waiter / Barista / Receptionist / Cashier).
🎮 Easy Apply – Hospitality Roles (Dalma Mall Entertainment)
