Location: Dubai, United Arab Emirates
Posted: 27 Oct 2026
Industry: Information Technology | IT Services
Job Type: Full Time
Company: IT People Consulting
Company Overview
IT People Consulting is a premier IT services, technology consulting, and enterprise infrastructure management provider supplying technical solutions across the Gulf region.
Job Description
The IT Support Engineer will deliver Level 1/2 technical support, maintain Microsoft 365 and Active Directory environments, troubleshoot network connections, and manage ITSM tickets in Dubai.
Key Responsibilities
- Deliver L1 and L2 technical support for hardware, software, and local network issues
- Maintain Windows 10/11 systems, Microsoft 365 applications, and corporate desktop fleets
- Manage user accounts, credentials, and access rights in Active Directory and Entra ID
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and endpoint security configurations
- Log, track, and resolve IT service tickets adhering to defined SLA response times
Requirements
- Bachelor’s degree or Diploma in IT, Computer Science, or a related technology field
- Proven hands-on experience in IT helpdesk, desktop support, or IT infrastructure support
- Proficiency in Windows OS, Microsoft 365 suite, Active Directory, and basic networking
- Familiarity with ITSM ticketing tools (ServiceNow, Jira Service Management, ManageEngine)
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certifications, or ITIL are preferred
What the Role Offers
- Full-time position with an active regional IT services consultancy in Dubai
- Exposure to enterprise-grade IT infrastructure, cloud services, and technical support frameworks
- Competitive salary package of AED 5,500 – 7,500 per month
How to Apply
Send your updated CV to: careers@itpeoplegulf.com
Mention the job title in the email subject line.
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