Location: Dubai, United Arab Emirates
Employment Type: Full-Time
Industry: Logistics / Freight Forwarding / Supply Chain
Experience Required: Freight Forwarding / Logistics Sector (Mandatory)
Qualification: Bachelor’s Degree or Relevant Diploma Preferred
Salary Range: AED 5,000 – 6,000 per month
Operations Focus: Import & Export Shipment Tracking
Easy Apply Available
About Hawk Freight Services FZE
Hawk Freight Services FZE, established in 1987, is a professional and performance-driven leader in Dubai’s international logistics and cargo landscape, dedicated to delivering high-quality management solutions and operational excellence through robust multi-modal transport execution.
Operating on a philosophy of client integrity, operational excellence, and strategic logistics supply chain governance, Hawk Freight Services believes that rigorous customer service governance and disciplined hub-to-hub coordination are the cornerstones of institutional stability and global trade success.
By joining their professional human resources and cargo relations team in Dubai, you will become part of an environment that values supply chain mastery, technical innovation, and the strategic growth of international trade portfolios.
Position Title: Customer Service Executive
We are seeking a proactive, organized, and detail-oriented Customer Service Executive to join our professional freight forwarding team in Dubai.
This role is ideal for a logistics professional who understands the complexities of import/export shipment processes, freight documentation, and international carrier coordination. You will be responsible for orchestrating import and export shipment processes, handling customer service requests, communicating with international carriers and overseas agents, and maintaining accurate shipment records.
If you have previous professional experience in freight forwarding or logistics operations (mandatory) , a strong background in import/export regulations, and excellent problem-solving skills, we encourage you to apply.
Key Responsibilities
As a Customer Service Executive, your daily responsibilities will include:
1. Customer Service Management
You will handle multi-channel customer service pipelines related to freight forwarding and supply chain operations to meet management and corporate benchmarks.
2. Documentation Processing
You will maintain 100% precision in processing import/export transport documentation, including bills of lading, air waybills, customs manifests, and client milestone notifications.
3. Carrier and Agent Coordination
You will liaise with the human resources department, internal line handlers, ocean/air carriers, and global agents to facilitate professional organizational coordination of deliveries.
4. Issue Resolution
You will resolve transit bottlenecks, address client inquiries promptly, and preserve long-term business-to-business customer service partnerships.
5. Shipment Tracking
You will utilize digital information technology tools and enterprise resource planning software to record shipment data, track cargo positions, and log compliance files.
Requirements
To be considered for this Customer Service Executive position, candidates must meet the following criteria:
Essential Requirements:
- Educational Qualification: A Bachelor’s Degree, Diploma, or Certificate in Logistics, Supply Chain, Business Administration, or a related discipline is preferred.
- Experience: Previous professional experience working directly within freight forwarding or logistics operations is mandatory.
- Regulatory Knowledge: Strong background in management of import and export statutory regulations, bill of lading procedures, and customs manifests.
- Industry Knowledge: Understanding of global transport procedures, carrier booking workflows, and client retention protocols.
- UAE Market: Prior exposure to the UAE logistics market is a distinct advantage.
- Soft Skills: Excellent multi-tasking, verbal communication, problem-solving, and cross-departmental coordination skills.
- Mindset: Ability to demonstrate operational excellence, navigate complex shipping schedules under pressure, and thrive in a fast-paced Dubai global logistics hub.
What the Employer Offers
- Monthly Salary: AED 5,000 to 6,000, based on experience and qualifications.
- Job Stability: A stable and rewarding professional career platform with an established industry market presence (since 1987).
- Meaningful Role: Direct involvement in managing essential freight tracking protocols and high-impact international supply chain initiatives.
- Professional Growth: Significant opportunities for professional development and career advancement in freight forwarding and global logistics management.
- Industry Exposure: Work with international carriers and global agents.
Why Work as a Customer Service Executive in Freight Forwarding in Dubai?
Dubai is a global logistics hub. Here is why customer service professionals thrive in this sector:
| Advantage | Description |
|---|---|
| Global Trade Hub | Dubai handles millions of tons of cargo annually |
| Established Company | Hawk Freight Services has been operating since 1987 |
| Tax-Free Salary | Your monthly income of AED 5,000–6,000 is completely tax-free |
| Career Progression | Customer Service Executives can advance to Senior Executive, Team Lead, or Operations Manager roles |
| International Exposure | Work with global carriers and agents |
Ideal Candidate Profile
This position is well-suited for:
- Logistics professionals with freight forwarding experience
- Candidates with strong import/export documentation knowledge
- Problem-solvers who enjoy coordinating shipments
- Those with excellent communication and multi-tasking skills
- Professionals seeking stable employment in Dubai’s logistics sector
Key Skills for Success
| Skill | Why It Matters |
|---|---|
| Freight Forwarding Experience | Mandatory for this role |
| Import/Export Regulations | Essential for compliance |
| Documentation Processing | Bills of lading, customs manifests |
| Carrier Coordination | Manages international shipments |
| Problem-Solving | Resolves transit bottlenecks |
| Client Communication | Preserves B2B relationships |
Key Documentation You Will Handle
| Document | Purpose |
|---|---|
| Bill of Lading (BOL) | Sea freight contract |
| Air Waybill (AWB) | Air freight contract |
| Commercial Invoice | Customs declaration |
| Packing List | Shipment contents |
| Customs Manifest | Import/export declaration |
| Certificate of Origin | Country of origin proof |
How to Apply
To apply for this Customer Service Executive position, simply click the Easy Apply button below. Please attach your updated CV.
