📍 Location: Abu Dhabi, UAE
💼 Job Type: Full-Time
🏭 Industry: Automotive / Aftersales / Dealership Operations
💰 Salary: AED 5,000 – 6,000
🎓 Qualification: Engineering Degree / Technical Background
🧾 Experience: 5+ Years (GCC experience mandatory)
About the Company
Al Fahim Group – Western Motors is a well-established name in the UAE automotive sector, representing premium brands like Jeep. The company is known for its strong aftersales operations, customer-focused approach, and commitment to service excellence.
Job Overview
We are looking for an experienced and results-driven Service Manager to lead Workshop, Bodyshop, and front-end operations in Abu Dhabi.
This role is ideal for someone who can manage large teams, improve operational efficiency, and deliver high customer satisfaction while driving revenue growth.
Key Responsibilities
- Oversee Workshop, Bodyshop, and reception operations
- Ensure smooth aftersales processes and high customer satisfaction (CSI)
- Manage team performance, KPIs, and productivity
- Handle budgeting, cost control, and overall P&L performance
- Resolve complex customer issues and escalations
- Implement process improvements using DMS and operational tools
Requirements
- Engineering degree or relevant technical qualification
- Minimum 5+ years experience as Service Manager in GCC
- Experience with automotive dealerships (American/European brands preferred)
- Strong knowledge of workshop and bodyshop operations
- Experience with DMS systems and KPI-driven management
- Excellent leadership and communication skills
What We Offer
- Salary between AED 5,000 – 6,000 per month
- Opportunity to work with a reputed automotive group
- Leadership role with high impact on operations
- Career growth within dealership network
